Ask Kai.
See the evidence.
Kai is your grounded contact centre and service desk analyst. Ask in plain language and get back live metrics, inline charts, and the actual interactions behind the number - each answer cited and deep-linked to the records it came from.
One question away from the answer.
Kai turns a plain-language question into a live query over your interactions and knowledge - then answers with numbers, charts, and the evidence behind them. No report-pulling, no SQL, no waiting for an analyst.
Live metrics on demand
Ask for any metric - volume, sentiment, AHT, callbacks, SLA, resolution - for a queue, channel or period. Kai aggregates it live and answers with the figure, not a stale dashboard tile.
Charts in the chat
Answers render as inline visualisations - trend lines, bar comparisons, heatmaps, scatter - built from your live data on the fly, so you see the shape of the number, not just the number.
Search interactions by meaning
"Show me calls about double charges." Kai retrieves the actual interactions by meaning, not keyword matching, and links straight to each transcript or ticket.
Break any metric down
Group by queue, channel, topic or taxonomy to see where a number really comes from - and which slice is driving the move you noticed. In a contact centre, count tracked measures by agent and drill down to the calls.
Trending terms & vocabulary gaps
Surface what customers are suddenly saying, and the language your knowledge base doesn't yet cover - the early signal of an emerging issue.
Knowledge-base health
Coverage, gaps and disposition validity - which topics are answered well, which are leaking, and where a single article would close the loop. The gap heatmap is aware of each gap's status, so you can see which are already being worked on.
A spike, then the calls behind it.
Notice a number move, ask Kai why, and drill straight from the chart into the interactions that explain it - without leaving the conversation.
Kai keeps the question, the chart, and the source records in one place - so the path from "what changed?" to "here's the proof" is a single thread, not a morning of report-pulling.
- Start from a KPI card, chart, alert or brief section - the context travels into the chat with you.
- Every claim carries references and deep-links into the underlying interactions.
- Begin in the side drawer for a quick check, expand to a full-page thread for the deep dive - same live conversation.
- Rate any answer; the feedback sharpens Kai for your knowledge areas over time.
Every figure, with its sources and its working.
Kai doesn't ask you to take its word for it. Each answer shows where it came from and how it was worked out - and you can take it with you.
Sources as clickable chips
Every answer cites the actual calls, tickets and articles it drew on. Click a chip to open the record.
"How Kai got this"
Every figure comes with the working behind it - what was counted, over which period, grouped how.
A full 12 months
Kai looks back a full 12 months, so you can see how a trend has moved across the year, not just since last week.
Help with the product, too
Ask "how do I…" questions about Knowledge Quest and Kai answers with a link to the right screen.
Tracked measures by agent
For contact centres, ask how often a tracked measure was met - overall or by agent - and drill down to the calls behind each count.
Take it with you
Charts export to CSV. Whole conversations export to a branded PDF or plain text.
Built for grounded operational analysis.
Kai is designed for real operations teams: context-aware entry points, inspectable references, and a continuous surface from quick drawer checks to deep full-page analysis.
Start from context
Kai opens from almost any screen, already scoped to what you're looking at - KPI cards, charts, alerts, and brief sections carry context straight into the chat.
Trace every answer
Answers include references and deep-links so teams can validate quickly and open interaction detail where needed.
Move without losing state
Begin in the drawer for quick checks, then expand to full page for deeper analysis in the same live conversation.
Grounded by design
Kai works from your approved organisational knowledge and interaction evidence, not generic open-web retrieval.
Responsible first-run onboarding
First-time users see a clear "Meet Kai" intro: what Kai can do, where to verify, and how feedback improves performance.
Built for accountable ops
Designed for teams that need explainable analysis, clear provenance, and auditable decision support.
From question to action, faster.
Kai helps teams close the gap between noticing a signal and acting on it.
Drill into sentiment shifts
Ask Kai why a queue moved, chart the slide, read the interactions behind it, and hand the gap to Knowledge Copilot to draft the fix.
Understand ticket drift
Ask Kai where incident patterns are changing, break it down by category, open the tickets, and prioritise the next runbook or article update.
See Kai on your own data.
Book a walkthrough and we will show how Kai fits your operational workflow, with your own context and evidence paths.